Amicable collection
The first, non-judicial stage of a case, focused on resolving an open claim through written notices and direct contact with the debtor.
Read moreStage one
Amicable collection (außergerichtliches Inkasso)
Once a case is received and verified, the debtor is sent a clear written notice describing the outstanding amount, the underlying claim and the available ways to settle it. This stage is designed to resolve the matter without going to court, and the large majority of cases are closed here.
- Written reminder with full claim details
- Defined contact windows, not constant pressure
- Instalment arrangements considered case by case
- All correspondence logged in the case file
Stage two
Legal escalation & enforcement support
If a claim cannot be resolved amicably, and on the creditor's explicit instruction, a case can move into the formal German dunning procedure (gerichtliches Mahnverfahren) or court proceedings. We coordinate the documentation needed for this stage and keep the creditor informed of deadlines and next steps.
- Preparation of documentation for formal proceedings
- Coordination with courts and, where relevant, legal counsel
- Status updates throughout the legal process
- Support with enforcement once a claim is titled
Technology layer
A case platform built for visibility
Every case handled by coeo Inkasso runs through the same digital platform that our case teams use internally. Creditors get a single place to see where each claim stands, rather than relying on email updates.
- Real-time status for every submitted case
- Searchable history of contact and correspondence
- Downloadable case reporting
- Secure, access-controlled login
For debtors
If you've received a notice from us
Common questions from people who have received correspondence referencing a claim with coeo Inkasso GmbH.
Read the notice carefully, as it will reference the original creditor and the claim amount. If you have questions about the claim itself, you can contact us using the details on our Contact page and reference the case number shown on your letter.
Instalment arrangements are considered on a case-by-case basis. Contact our team to discuss the specifics of your situation.
If you believe a claim was sent to you in error or you wish to dispute it, get in touch with us as soon as possible with your case reference so we can look into it.
No. This website is informational only. It does not process payments or offer any paid services. Any payment instructions relevant to your case would be included directly in your written notice.